Magnifier.Com Customer Service Information

Customer Service

For sales order & product information- [email protected]

If you having problems with the website or unable to navigate or use the website properly for any reason and would like information or assistance with ordering please call 1-800-779-2801 and Dial O for assistance.

2181 N Powerline Rd, Pompano Beach FL 33069
You can reach us by telephone: (954) 973-2800
Within USA toll-free at: 1-800-779-2801
You can contact us via fax: (954) 973-3951
Office hours are Monday-Friday EST 9:00AM to 5:00PM

Our office hours- Monday - Friday 9:30am to 5:00pm EST USA

Payment Options Creating an Account accepts most credit card payments including (Visa, Discover, MasterCard & American Express). We also accept PayPal and Google Checkout for online orders. We will also accept purchase orders from government agencies, corporations and schools, please fax or email all orders. All online orders are securely handled with encryption by one of one the Internet's largest online charge processors. We do not share any processing information with anyone. We do not retain Credit Card information for your safety. Please provide the “bill to” address exactly as it appears on your credit card billing statement. The online real time authorization process we will validate that the “Bill to” information provided matches the address on file with your credit card issuing company.(please make certain that these match) The processing of your order may be delayed if we cannot verify the “Bill to” information or the information does not match the address information on file. Once again we highly value your privacy and do not share any information.

Your credit card will be charged when you place the order. We accept the following payment types: Visa® ,Discover Card ® and MasterCard® American Express Card® cards. We also accept the popular payment system PayPal. The merchant name that will appear on your credit card statement is: Electro-Optix Inc.

Sales Tax Is Collected In Florida and Electro-Optix, Inc. collects sales tax on any order billed to and shipped within the state of Florida.

Creating an Account

Creating an account is not necessary to place an order, if an account is created and order is not placed within 24 hrs the account will be deleted.

Order Processing

Your order of in-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of check out. Orders that are received on weekends and on holidays will be processed on the next business day or as soon as possible. We make every effort to ship orders as soon as possible.

Changing Your Order After its Made

We try to process and ship your order as quickly as possible. If you find that you have made an error in your order, please notify us immediately the same day by calling 954-973-2800 and dial 0 for immediate assistance. Once and item ships we can not change the order.

Returning Merchandise

We accept any return (other then Wearable magnifiers, Headband style, Visor style, and Dental Medical loupes see below) within 14 days of delivery, return must be sent postage prepaid to the below address. Beyond 14 days of delivery. No Merchandise will be accepted for return without an RGA number from Electro-Optix, Inc. No returns will be accepted after 30 days.

All Returns are subject to the following terms:

If an item is Defective upon receiving please notify us immediately to rectify the problem, defective merchandise must be returned immediately and must be notified immediately. We must receive and email at [email protected] regarding defective merchandise within 24hrs of receiving the product to make a defective claim or return. We will replace or refund product cost once item is returned back to us for replacement. Products that have been used are not returnable. Products must be returned in new and unused condition. Used or broken products will not be accepted for credit. Please package returns carefully and insure them to insure undamaged delivery. Acceptable returns will be credited for the product cost only, the shipping and handling charge will not be refunded. A handling/restocking charge of 15% will be made on all merchandise returns.

INTERNATIONAL ORDERS - For all returns please note - All international customers are required to return all products postage prepaid for a credit/refund.

-Only new and unused condition products will qualify for credit minus the original shipping charge. Shipping charges are not refundable.

-Wearable magnifiers, including Headband style, Visor style, and Dental Medical loupes must be returned within 7 days of receiving/delivery for refund or exchange. No requests will be accepted after 7 days on these products, and products must not have been used.

-Shipping damage claims must be made within 24 hrs of receiving he product. Please email [email protected] . Please call us immediately at 954-973-2800 and dial 0 for immediate assistance to confirm we received your damage claim email.

All returns must be sent freight prepaid and shipped to:

Electro-Optix Inc, 2181 N. Powerline Rd. Pompano Beach FL 33069

Contact Us

E-mail address: [email protected], [email protected]

Telephone: (954) 973-2800 (Monday - Friday 9:30am to 4:30pm EST)

Toll-free: 1-800-779-2801 (Monday - Friday 9:30am to 4:30pm EST)

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